Since the beginning of the pandemic shutdowns starting in March 2020, Key Signature Entertainment’s cancellation and force majeure policy has remained the same. In short, unless there is a government mandate directly prohibiting an event from happening at the time that it is contracted to take place, our normal cancellation policy stands. This means that once a contract is signed, if the event is cancelled outside of 28 days of the contracted date, the 50% deposit is forfeited. If the event is cancelled within 28 days of the contracted date, the full contracted payment is due. 

When it comes to rescheduling, ultimately, it is up to the musician’s availability and flexibility, but our goal is to be as accommodating as possible with all parties involved. 

If you have any additional questions about our cancellation policy, please call us at (704)568-1958 or send us an email.